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Agents teams build in their first week. Each one is a starting point you can change by chatting.

CASE STUDY · ENGINEERING

Ticket to PR.

A bug lands in Jira. Velo reads the ticket and the codebase, writes the fix, runs the tests and opens a pull request. An engineer reviews and merges.

Ticket to PR

18 min

Merged as-is

7 of 10

01 · TICKET
PAY-482

Discount codes apply twice on split shipments

Bugbilling
Assigned to Cody
02 · UNDERSTAND
Recalls a similar fix from March
Reads checkout/discounts.ts
Reproduces it in a test
Discount is applied per shipment, not per order.
03 · FIX
discounts.ts- ships.map(discount)+ discount(order)+ split(order, ships)
142 tests passed
1 new test added
04 · PULL REQUEST
#1297

Apply discounts once per order

Links PAY-482, explains the cause and the test.

MRReview requested
Ready to merge
JiraGitHubSlackUse this
~6 H SAVED / WEEK

Order relay

Operations

When an order is paid in Shopify, create it in Priority and tell #ops.

DAILY CHECK

Stock watch

Operations

Warn #purchasing when any SKU drops below two weeks of stock.

40% AUTO-RESOLVED

Inbox triage

Support

Tag new tickets, answer the easy ones, route the rest to the right person.

APPROVAL-GATED

Refund desk

Support

Handle refund requests under $500. Ask a manager for anything above.

WEEKLY

Invoice chaser

Finance

Every Monday, remind customers with invoices overdue by 14 days.

~1 DAY SAVED / MONTH

Month-end close

Finance

Reconcile Stripe payouts against Xero and flag anything that doesn't match.

UNDER 2 MIN

Lead router

Sales

Qualify website leads and assign them to the right rep in Salesforce.

BEFORE EVERY CALL

Deal prep

Sales

Before every sales call, send the rep a one-page brief.

~18 MIN TO PR

Ticket to PR

Engineering

When a bug is assigned to Velo in Jira, fix it and open a pull request.

ON EVERY INCIDENT

Incident scribe

Engineering

When PagerDuty fires, open a Jira issue and keep a timeline in Slack.

WEEKLY

Release notes

Engineering

Every Friday, turn merged pull requests into release notes.

DAY ONE

Onboarding buddy

People

When someone joins, set up their accounts and walk them through week one.

APPROVAL-GATED

Time-off desk

People

Handle time-off requests in Slack and update the team calendar.

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